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Frequently Asked Questions
Find answers to common questions about RuggedVision products and support.
Delivery time: 3-C15 business days (depending on the destination country and local customs clearance speed; some remote areas may take longer).
We cover most countries. We do not ship to the following regions: — all of Africa; — India; — Pakistan; — Bangladesh; — Sri Lanka; — Nepal. If you need delivery to any of these, contact support@ruggedvision.com for a case-by-case assessment.
Customs duties and import taxes levied by the destination country are the buyer’s responsibility (CIF/DAP terms). The exact amount is determined by local customs; possible duties are noted on the checkout page and in the order confirmation email.
A tracking link is sent to your order email within 1-C2 business days after shipping, and you can follow it in real time on the carrier’s page (USPS / UPS / FedEx / DHL).
Within 6 hours of ordering and before the order ships, you can request a full refund: 1. sign in and go to “My Orders”; 2. find the order and click “Request Cancellation”; 3. choose a reason and submit. After the order ships, the cancel button is locked automatically. If you still need to return it, follow the 30-day no-questions-asked return process in the “17. Returns” section.
Credit cards: Visa / Mastercard / American Express / Discover; digital wallets: PayPal, Apple Pay, Google Pay, Shop Pay; installments: interest-free 4-installment payments via Klarna / Afterpay (order total between USD 50-C2000, per the page prompts).
Address changes: contact support@ruggedvision.com before the order ships; the address cannot be changed after shipping. Model/quantity changes: for unshipped orders, request cancellation and place a new order; for shipped orders, follow the return process.
An order confirmation email (with order number, item details and estimated shipping time) is sent within 5-C15 minutes after payment succeeds. If you don’t receive it, check your spam folder or contact support.
Yes. At checkout, enter your company name, tax ID and address in the notes field; to request an invoice after the fact, send your company details to support@ruggedvision.com within 30 days.