This Shipping Policy applies to all orders placed on the official Rugged Vision website. We are committed to providing reliable, fast, and transparent shipping services for all outdoor security camera products.

Free Shipping Service

Rugged Vision provides free standard shipping for all orders on our official website. No minimum order amount is required. Free shipping covers standard delivery fees only. All international customs duties, import taxes, and local handling fees are the sole responsibility of the customer and are not included in our free shipping service.

Order Processing Time

All orders will be processed within 1–3 business days after successful payment confirmation. Processing time excludes weekends, holidays, and carrier off-days. Orders placed during peak seasons or promotional periods may face slight processing delays.

Delivery Transit Time

Estimated delivery time varies by shipping region:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–20 business days

All delivery times are estimated and not guaranteed. Delays may occur due to customs clearance, extreme weather, carrier logistics issues, or other uncontrollable factors.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and tracking link. You can check your package delivery status in real time through the official carrier website.

Shipping Address Rules

Customers must provide accurate and complete shipping addresses during checkout. Rugged Vision is not responsible for delivery failure caused by incorrect, incomplete, or modified addresses after order shipment.

Damaged or Lost Packages

Please inspect your package immediately upon receipt. For damaged, defective, or missing items, please provide photos and video evidence within 48 hours and contact our support team. For packages confirmed lost by the logistics carrier, we will assist with investigation, replacement, or refund processing.

Return Shipping Rules

Free outbound shipping fees are non-refundable. For customer-initiated returns due to personal preference, the customer is responsible for all return shipping costs. For product quality issues or shipping errors caused by us, we will cover valid return shipping fees.